At Lokenath Legacy, we take pride in delivering fresh, authentic Bengali groceries and kitchen essentials. Your satisfaction is our priority. This policy outlines the conditions under which you can cancel an order or request a refund. After Dispatch Once an order is dispatched, cancellation is not possible, as many items (especially perishables) cannot be returned or reused. Return Policy As we deal in perishable and food items, we do not accept returns unless: You received the wrong item The item is damaged or expired on arrival There is a missing item in your order In such cases, please notify us within 24 hours of delivery with: Order ID Clear photo(s) of the item(s) Description of the issue We will investigate and offer an appropriate resolution — a replacement, store credit, or partial/full refund as per the situation. Non-Returnable Items We do not accept returns or refunds for the following: Fresh produce like vegetables, sweets, dairy, etc. Opened or tampered food packages Items not reported within the 24-hour window Refund Process Once your refund is approved, we will: Credit the amount to your original payment method (UPI, card, wallet etc.) within 3 to 4 working days Delivery Failures If delivery fails due to an incorrect address, unreachable phone number, or no response, the order will be considered delivered, and no refund will be issued. Please ensure accurate contact and address details while placing your order. Lokenath Legacy reserves the right to modify this policy at any time. Any changes will be updated on this page.